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    Cancelations & Refunds

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    Notice

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    What is your return/cancellation policy?

    smexindia.com hopes that you never have to cancel or return a product.  At the same time, we would be there to help you whenever you do so under the following circumstances only.

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

    Step 1: Contact our Customer Support team via email (customercare@smexindia.com) within 5 business days of receiving the order.

    Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

    Step 3: We will pick up the products within 2-4 business days.  We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock.  In case that a replacement may not be available, we will refund you the full amount.

     

    About SmexIndia

    SmexIndia is a market place product in association with FASMEC (Federation of Associations of SME’s in Cambodia)

    #3,Street 283, Sangkat Beoungkok 1, Khan ToulKork, Phnom Penh, Cambodia-12151.
    Phone: +855-23900007

    © 2018 SmexIndia